Privacy Policy
Next Gear Labs Privacy Policy
Last updated: May 1, 2025
1. Introduction
Next Gear Labs (“NGL,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit nextgearlabs.com (the “Site”) or interact with our products, services, and SMS communications.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as customer support) is permitted.
All other use‑case categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text‑message services.
2. Information We Collect
We may collect the following types of information when you interact with our site or services:
• Personal Information: Name, email, phone number, mailing address, or account activity details.
• Technical Information: IP address, browser type, pages visited, and usage patterns through cookies and analytics tools.
• Form Submissions: Any information you voluntarily provide via contact forms, service requests, or homeowner portals.
3. How We Use Your Information
Provide and manage the Site, products, and services you requestSchedule appointments, send reminders, and deliver important alertsRespond to questions, comments, and support requestsImprove and secure our offerings through analytics and testingComply with legal obligations and enforce our Terms of Service
4. How We Share Your Information
We may disclose information only to trusted service providers (e.g., web‑hosting, payment processors, SMS aggregators) who perform services on our behalf under confidentiality obligations. These providers may access information solely to carry out the contracted services.
All the above categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text‑message services.
We may also disclose information if required to comply with law, protect rights, or respond to lawful requests from public authorities.
5. SMS Terms of Service
Program Name:
Next Gear Labs Notifications
Short/Long Code:
Messages are sent from our dedicated SMS number or short code that we may update from time to time.
Program Description
Subscribers who opt in will receive appointment confirmations, reminders, service updates, account alerts, and important communications related to Next Gear Labs products and services. Message frequency varies.
Opt‑Out Instructions
You can cancel SMS service at any time by texting STOP to our number/short code. We will send a confirmation message. After confirmation, you will no longer receive SMS messages from us.
Rejoining Instructions
To rejoin, opt in again via our online form or by texting START. We will resume sending SMS messages to you.
Help Instructions
If you experience issues, reply HELP for more assistance or email [email protected]
Message & Data Rates
Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.
Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Compliance Statement
Our SMS program adheres to the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable industry standards and regulations.
Privacy Policy Link
https://nextgearlabs.com/privacy‑policy
6. Your Choices & Rights
Marketing emails: Unsubscribe via the link in any marketing email.Cookies: Adjust browser settings to refuse cookies or alert you when cookies are being used.SMS: Text STOP to opt out at any time.Access & correction: Contact us to review, update, or delete your personal information, subject to legal limitations.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or destruction.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law.
9. International Users
If you access the Site from outside the United States, you consent to the transfer and processing of your information in the U.S., where data protection laws may differ from those in your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the “Last updated” date at the top of the policy will change. Continued use of the Site or services after any update signifies acceptance of the revised policy.
11. Contact Us
Next Gear Labs
12710 Research Blvd, Suite 365
Austin, TX 78759, USA
Email:
[email protected]
Legal Compliance Note:
This Privacy Policy and the embedded SMS Terms of Service are intended to meet the requirements of applicable federal and state privacy laws, the TCPA, CTIA best practices, and any other relevant regulations.
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